Avast Secureline VPN not working with Amazon Prime Video? Try this!

A VPN can get around Amazon Prime Video’s geo-restrictions. But not just any VPN will do. Amazon Prime Video (along with every other streaming service) actively blocks VPN connections to prevent users from bypassing its geo-restrictions. You’ll need a VPN provider that can stream Amazon Prime Video without the service detecting you’re on VPN. A good choice for that is going to be Avast Secureline VPN. Its streaming support is quite good and works with Amazon Prime Video.

If you’re having any issues watching Amazon Prime Video while using Avast Secureline VPN, we can help. In this guide, we explain how to stream Amazon Prime Video with Avast Secureline VPN.

Why isn’t Avast Secureline VPN letting me access Amazon Prime Video?

To have any content to broadcast, Amazon Prime Video enters into license agreements with rights holders. Those agreements state the streaming service must enforce the rights holders’ geo-restrictions. Amazon Prime Video makes some content available worldwide, but that only applies to shows that Amazon produces itself.

If you’re having issues getting Amazon Prime Video to work when using Avast Secureline VPN, it’s likely for one of the following reasons:

The VPN server you’re connected to is located in the wrong region. You must connect to a VPN server in the region your desired content is available. If you don’t, it absolutely will not work.
Amazon Prime Video already knows your IP address is associated with a VPN provider and blocked your connection.
Amazon Prime Video may have dropped a cookie in your app or browser. Cookies can be highly revealing about your online activities, and they can expose your actual physical location. If one of these cookies happens to be on your device, Amazon could have blocked your connection after gleaning information from your cookies.
It could be that you’re leaking DNS and exposing your ISP’s DNS servers’ IP address(es), which are likely to have been assigned by your ISP, and revealing your actual location.

But we can fix the above issues easily.

How to fix Avast Secureline VPN not working with Amazon Prime Video

Here’s how to fix Avast Secureline VPN not working with Amazon Prime Video:

Again, you want to make sure to connect to an Avast Secureline VPN server that’s located in the same region as your content. If you’ve checked that the server you’re connected to is in the appropriate region, try a different server (in the same region). Amazon might have already blocked the IP address of the first server.
Clear your browser’s cache and cookies.
You can try enabling private/incognito mode in your browser or using another web browser altogether.
To make sure you’re not leaking DNS, run a DNS leak. You can follow the link to learn how to do this – it’s not complicated.
Restart your device.
Restart the Avast Secureline VPN app.
You could also try a different VPN provider, such as NordVPN, which is highly recommended.

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How to sign into Amazon Prime Video with Avast Secureline VPN

Once you’re connected to a working Avast Secureline VPN server in the correct region for your content, it’s extremely easy to sign in and use Amazon Prime Video.

If you don’t already have one, sign-up for one of Avast Secureline VPN’s subscription plans. They come with a 30-day money-back guarantee, so there’s no real risk.
Download and install the Avast Secureline VPN app for your device.
Sign in to the Avast Secureline VPN app and connect to a VPN server in the proper region.
Go to the Amazon Prime Video website – it should work now.
If it doesn’t, follow the steps above.

Frequently Asked Questions

Are there any free VPN services that work with Amazon Prime Video?

There are a few. But, as the saying goes, be careful what you wish for. While free, these VPNs typically have very small server networks. Large chunks of users end up on the same servers. When streaming services observe vast amounts of traffic originating from the same IP address, there's a good chance they'll interpret that as VPN use and block that traffic. Most free VPNs have slow speeds and poor security practices, so we don't usually recommend them.

How does Amazon Prime Video know I'm using a VPN?

Amazon Prime Video can detect your VPN use from your IP address. You're assigned an IP address whenever you connect to the internet, whether on VPN or not. Your IP address can disclose many things about you and your online behavior. That includes the fact that you're using a VPN.

It's actually pretty trivial to associate an IP address with a VPN service. There are even VPN server IP address lists that can be freely downloaded from the internet. I would bet that most streaming services use these VPN server IP lists as blocklists.

Will using a VPN slow down my connection?

Any VPN will somewhat slow down your connection - it's inevitable. While a high-quality and reputable VPN provider usually manages to keep the slowdown to a minimum, it can never eliminate it completely. A VPN server adds an extra hop to your traffic, which adds latency to your connection and translates to a slowdown.

Beyond that, when using a VPN, your traffic needs to be encrypted and decrypted repeatedly as you conduct your online activities. That causes a further slowdown. All the more reason to choose your VPN provider carefully - the better ones will limit your slowdown to a minimum.

Can I install Avast Secureline VPN on my router instead of using the app?

Sadly, Avast Secureline VPN doesn’t support routers at this time.

Setting up a VPN connection on your router provides you with two big advantages:

First, it lets you connect to the VPN service without needing a dedicated client app. All you need to do is connect to the router, and all your traffic is routed over the VPN.

Second, it enables you to circumvent your VPN provider's limit on simultaneous connections. Avast Secureline VPN will provide you with one or five (simultaneous) connections based on your subscription. By configuring the VPN on your router, you could go beyond your provider's limit and connect as many devices as you want to the router. Regardless of how many devices are on the router, it will only count as a single connection as far as your provider is concerned.

Take a look at our guide on VPN routers if you want more information on the subject.

Is it legal to use a VPN to watch Amazon Prime Video?

Yes. There's nothing illegal about connecting to a VPN server and accessing the internet. But being legal doesn't mean it will work with streaming services. While legal, VPNs still go against Amazon Prime Video's terms of service. So if Amazon Prime Video can detect that you're using a VPN, it will block your connection. And whether or not VPNs are legal becomes a moot point.

Amazon Prime Video has no precedent of banning accounts for trying, but you can bet on a block if detected.

Does Avast Secureline VPN keep any logs?

Avast Secureline VPN gives itself the label of a no-logging VPN service. But rummaging through its privacy policy reveals that the service collects quite a bit of user data - more than most VPN providers.

Avast Secureline VPN collects:

Your connection timestamps
Your original IP address subnet (!)
The VPN server IP address
The amount of bandwidth used

That's quite a lot of information to collect for a "no-logging" VPN provider. So while Avast Secureline VPN may be an acceptable choice for streaming, if you're looking for a privacy-enhancing VPN, you may want to broaden your horizons a little…

You can read our complete Avast Secureline VPN review for more details.

Will my ISP know if I'm using a VPN?

Yes, your ISP will know that you're using a VPN. There's little we can do about that - everything happens over its network in the end. Your ISP will know the following:

Your VPN provider
The port and VPN protocol you're using
Your connection times
Your consumed bandwidth

It might seem that the above is still a lot of information to give away - and it is. But despite that, using a VPN still gives you some privacy gains. Your ISP will not know the following while you're using a VPN: